Reframe everything you thought about business.
I’m a definitive expert in business transformation and leadership.
Official Bio
Mark Maynard is a popular keynote speaker and leadership consultant, known for his extraordinary ability to revitalize service businesses and elevate them to new heights of success. With a seasoned career spanning three decades at Danny Meyer’s Union Square Hospitality Group, Mark has become the go-to expert for businesses seeking remarkable transformation and achievement.
Mark’s presentations are centered on enhancing the customer experience, strengthening employee engagement, and optimizing financial performance. He equips organizations to exceed market expectations with practical, actionable strategies that transcend industry boundaries.
At the core of Mark's philosophy is the conviction that purpose and alignment are crucial to business triumph. He directly confronts common challenges such as productivity decline, high employee turnover, and customer loyalty issues. His presentations and workshops showcase his practical approach, empowering leaders with effective solutions to these prevalent problems.
"The Next Frontier of Restaurant Management," co-authored with Alex Susskind of Cornell University, showcases Mark’s ability to turn cutting-edge hospitality research into a universally applicable business success blueprint. While targeted at the restaurant sector, its principles are indispensable to any business focusing on customer and employee relations.
A distinguished speaker at Cornell’s School of Hotel Administration and an Entrepreneur in Residence at the Pillsbury Institute for Hospitality Entrepreneurship, Mark is also a regular guest lecturer at Columbia Business School, NYU, and the Institute of Culinary Education. His sessions are both educational and transformative.
Outside the professional arena, Mark is an avid cyclist, a nature enthusiast, and a passionate cook, who enjoys sharing his interests with family and friends.
Mark is a transformative force in business and leadership, guiding organizations and individuals towards unparalleled success and growth.
My keynotes and workshops ignite meaningful change in business.
Why Are You Here?
How one question unlocks personal and business potential
Dive into how purpose-driven operations catalyze superior business outcomes. This keynote explores aligning company purpose with daily operations, resulting in a more engaged workforce, delighted customers, and enhanced financial performance.
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In this talk, you will learn how to:
Create powerful teams united by a shared purpose
Use a clear sense of purpose as a guide through challenges
Decrease turnover and build a sense of belonging through enhanced onboarding
Best-fit audiences:
Ideal for businesses grappling with high turnover, lack of alignment, and low employee engagement, and those seeking to enhance operational efficiency through shared values.
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Your Product is Community
Look Beyond the Transaction and Grow Your Tribe
Building community is one of the most reliable ways to improve employee engagement, customer loyalty, and financial performance, all while making a positive impact on the world. Learn the art of growing a tribe of followers by actively supporting what’s important to them, thus creating a virtuous cycle of support.
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In this talk, you will learn how to:
Re-think business within the context of a greater community
Create an environment of community for new employees and customers, and give them a reason to stay
Build a more resilient business by co-creating success with your team and your customers
Best-fit audiences:
Tailored for thoughtful leaders looking to derive more meaning from their work, expand their zone of influence, and make a positive impact on their organization and the world.
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Complaints are Gifts
Turning Feedback into Loyalty
Transform complaints into opportunities for growth and customer loyalty. This breakout session provides strategies for effective complaint management, emphasizing compassion, process, and team coordination in building stronger customer relationships.
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In this talk, you will learn how to:
Handle complaints with compassion and understanding
Develop proactive complaint management strategies
Build a team-based approach to customer loyalty
Best-fit audiences:
Perfect for service-oriented businesses dealing with customer satisfaction issues, seeking to improve their complaint management processes, and aiming to build customer loyalty.
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“Mark is one of the best speakers we have had during 13 years of organizing conferences. With his clear and light manner of presentation, engaging speech and insightful content for the audience, we always have amazing feedback from our attendees when Mark is presenting.
Empathy, strategic mindset, wonderful sense of humour, oratory and deep knowledge make Mark an outstanding speaker who wins the hearts of the professional audience.
Mark made a massive contribution to the success of each of our events, and I can’t wait to work with him again.”
—Julia Chesnokova, Founder of Food & Success Agency
Get a speaker who walks the walk.
Whatever you've been through in business, I get it. Instead of speaking from a model, I speak from experience and can get you where you want to go faster.
